Diamond Nexus Forums & FAQ

Can I get my money back if I'm not satisfied with my Diamond Nexus purchase?

Does Diamond Nexus have a satisfaction guarantee? Can I return products to Diamond Nexus? Will I get refunds from Diamond Nexus? Does Diamond Nexus have a money-back guarantee?
Knoji Staff asked this on Jan 5, 2018 Posted in Diamond Nexus0 answers

Does Diamond Nexus offer free returns? What's their exchange policy?

Yes, Diamond Nexus does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out Diamond Nexus's homepage for additional pages with information on returns and exchanges.
Knoji Staff answered this on Jun 19, 2017 Posted in Diamond Nexus1 answer — Last reply 9 months ago

Does Diamond Nexus offer discounts to military families and veterans?

You can check this page for more information about Diamond Nexus's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send spec...
Knoji Staff answered this on Jun 18, 2017 Posted in Diamond Nexus1 answer — Last reply 9 months ago

Is there anyway to know whether Diamond Nexus's diamonds are actually conflict-free?

Contact them and ask them for the following: 1. A written guarantee from their diamond supplier stating that the diamonds are conflict-free 2.  A copy of their conflict diamond company policy. To contact Diamond Nexus: By phone- 1-800-509-4990 Mail- 5050 W. Ashland Way, Franklin, WI 53132 ...
Shannon Radford answered this on Jan 1, 2014 Posted in Diamond Nexus1 answer — Last reply 54 months ago

Does Diamond Nexus offer a mobile app for iPad, iPhone and Android?

The Diamond Nexus simulated diamond manufacturer does not offer an app for iPads, iPhones or Androids. It is easy, however, to use your smart phone or note pad to access the Diamond Nexus website to learn more about this lovely and affordable lab created diamond.
Judith Barton answered this on Oct 16, 2013 Posted in Diamond Nexus1 answer — Last reply 57 months ago

Does Diamond Nexus offer free shipping?

Yes, Diamond Nexus does offer free shipping all the time. You can read more about Diamond Nexus's shipping policies on their website on their shipping policies page. Good luck with your shopping there! If you can't find the information in the link above, you might be able to find more information o...
Knoji Staff answered this on May 27, 2017 Posted in Diamond Nexus1 answer — Last reply 238 months ago

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